Terms and Conditions – SunrayHato

Effective Date: December 31, 2024

Welcome to SunrayHato. By accessing and using our website sunrayhato.com, you agree to comply with the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our website or make any purchases.

These Terms and Conditions govern the use of our site, product purchases, and any related services provided by SunrayHato.

1. General Terms

  • Eligibility: You must be at least 18 years old or have the consent of a parent or guardian to use this website and make purchases.
  • Account Registration: To access certain features of the website, such as placing an order, you may be required to create an account. You agree to provide accurate, current, and complete information when creating your account and to update your details as necessary.

2. Product Information

  • Accuracy of Listings: We strive to ensure that all product information, including descriptions, images, and pricing, is accurate and up-to-date. However, we do not guarantee the accuracy or completeness of any product information on the website. Product availability may also change without notice.
  • Product Availability: All products are subject to availability. In the event of an out-of-stock or unavailable item, we will notify you as soon as possible and offer alternatives or a full refund if applicable.

3. Orders and Payments

  • Order Acceptance: Your order constitutes an offer to buy the products listed in your cart. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, errors in pricing, or problems with the payment method.
  • Order Confirmation: After placing an order, you will receive an Order Confirmation email. This email serves as an acknowledgment of your order, but does not confirm the acceptance of the order. Once the order is processed and shipped, you will receive a Shipping Confirmation email.
  • Payment Methods: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and SunrayHato gift cards. All payments are processed securely via a third-party payment processor.

4. Shipping and Delivery

  • Shipping Policy: We offer shipping within the United States and internationally. Shipping costs are calculated at checkout based on your shipping address and chosen shipping method.
  • Delivery Times: Delivery times may vary depending on the shipping method and your location. We strive to ship all orders within 1-2 business days, but during peak periods, there may be delays.
  • International Shipping: For international orders, please note that customs duties, taxes, and fees may apply. These charges are the responsibility of the customer, and we do not cover these costs.

5. Returns and Refunds

  • Return Policy: If you are not completely satisfied with your purchase, you can return the item within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and with all packaging intact.
  • Refund Process: Upon receiving your return, we will inspect the product and process a refund to your original payment method. Please note that shipping costs are non-refundable unless the return is due to an error on our part.
  • Exchange: We do not directly exchange products. Instead, we recommend processing a return and placing a new order for a different item.

For more details, please refer to our Refund and Returns Policy.

6. Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of your personal data as described in the Privacy Policy.

7. Intellectual Property

  • Ownership: All content on the website, including text, images, graphics, logos, and software, is the property of SunrayHato and is protected by copyright, trademark, and other intellectual property laws.
  • Limited License: You may access and use the website for personal, non-commercial purposes only. You are not permitted to copy, reproduce, distribute, or exploit any part of the website without the express written consent of SunrayHato.

8. Prohibited Activities

By using our website, you agree not to:

  • Engage in any activity that could harm or interfere with the functionality of the website.
  • Use the website for any illegal or unauthorized purposes.
  • Attempt to hack, reverse engineer, or gain unauthorized access to the website or its systems.
  • Upload or distribute any harmful, defamatory, or offensive content.

9. Limitation of Liability

To the fullest extent permitted by law, SunrayHato is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the website, products, or services. We do not guarantee that the website will be error-free or uninterrupted.

10. Changes to the Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated terms will take effect immediately upon posting. We encourage you to review these terms periodically to stay informed about our policies.

11. Governing Law and Dispute Resolution

These terms are governed by the laws of the state of Ohio, USA. Any disputes arising from these terms or your use of the website will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Contact Us

If you have any questions or concerns about our Terms and Conditions, please contact us at:

Effective Date: December 31, 2024

By accessing or using our website, you acknowledge that you have read, understood, and agree to abide by these Terms and Conditions.