Payment Policy – SunrayHato

Effective Date: December 31, 2024

At SunrayHato, we are committed to providing a seamless and secure shopping experience for all our customers. Our Payment Policy outlines the available payment methods, billing procedures, and security measures to ensure that your transactions are processed efficiently and securely.

By placing an order on our website, sunrayhato.com, you agree to the terms of this Payment Policy. Please read it carefully.

1. Accepted Payment Methods

We accept the following payment methods for all purchases made through our website:

      • Credit/Debit Cards:
        • Visa
        • MasterCard
        • American Express
        • Discover
      • PayPal: Pay securely using your PayPal account for faster transactions.
      • Gift Cards: We accept SunrayHato Gift Cards during checkout. Please enter the gift card details when prompted.
      • Other Methods: We may occasionally offer other payment methods or promotions. Please check the website for updates on available options.

2. Currency and Pricing

      • Currency: All transactions on sunrayhato.com are processed in US Dollars (USD).
      • Pricing: Product prices listed on the website are inclusive of applicable taxes (where required), but shipping charges are added during checkout based on the shipping method and destination.
      • Promotions & Discounts: Promotional codes, discounts, and special offers can be applied at checkout. These discounts are subject to specific terms and may not be combined with other offers unless stated.

3. Payment Processing

      • Security: All payments are processed securely through a third-party payment gateway. We use SSL encryption to protect your sensitive information during transmission.
      • Authorization: Your payment method will be charged at the time of purchase. If there is an issue with payment processing, we may contact you for verification or an alternative payment method.
      • Payment Verification: For fraud prevention and security purposes, we may verify your payment details before processing the order. In some cases, we may ask for additional verification (e.g., a photo of the card or identification).

4. Taxes

      • Sales Tax: Sales tax will be applied to your order if you are located in a state where SunrayHato is required to collect it. The applicable tax rate will be calculated and displayed at checkout based on your shipping address.
      • International Orders: For international shipments, any applicable customs duties, taxes, or import fees are the responsibility of the customer. These fees are not included in the order total and must be paid to the relevant authorities upon delivery.

5. Order Confirmation and Receipt

      • Order Confirmation: Once your order is successfully placed, you will receive an Order Confirmation email. This email includes the details of your order, including the total amount charged, billing address, shipping address, and an estimated delivery date.
      • Invoice: An official invoice will be emailed to you after your order has been processed and shipped. This invoice will include the breakdown of charges, including the cost of items, taxes, shipping, and any discounts applied.
      • Payment Disputes: If you notice any discrepancies or have any concerns regarding the charges or payment on your account, please contact us immediately at info@sunrayhato.com or call (216) 331-0883. We will work with you to resolve any issues.

6. Payment Failure or Declined Transactions

      • Insufficient Funds: If your payment method is declined due to insufficient funds or any other reason, we will notify you and request a valid form of payment.
      • Bank Authorization: Sometimes, banks may place holds or authorizations on transactions. These holds are not charges but can temporarily affect your available balance. The hold will typically be lifted within a few days, depending on your bank’s policy.
      • Fraud Prevention: For security reasons, we may cancel an order if we suspect fraudulent activity or if we cannot verify your payment details. In such cases, we will notify you via email.

7. Refunds and Charges

      • Refunds: If you are eligible for a refund based on our Refund and Returns Policy, the amount will be credited to the original payment method used for the transaction. Refunds can take up to 5-7 business days to process, depending on your payment provider.
      • Partial Refunds: If an item is returned in damaged or opened condition, we may issue a partial refund or decline the return based on the inspection of the product.

8. Security and Privacy

At SunrayHato, we take the security of your personal and payment information seriously. We utilize industry-standard encryption protocols to ensure that your payment details are safe and protected during transactions. We do not store your full payment information (e.g., credit card number) on our servers.

      • Data Encryption: All payment information entered on our site is encrypted using SSL (Secure Sockets Layer) technology.
      • Third-Party Processors: We use third-party payment processors like PayPal and Stripe to handle transactions securely. We do not directly store or have access to your full credit card information.

For more details on how we handle your personal information, please refer to our Privacy Policy.

9. Changes to the Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about our payment terms.

10. Contact Us

If you have any questions about this Payment Policy or need assistance with your payment or order, please feel free to contact us:

Effective Date: December 31, 2024

By completing a purchase on sunrayhato.com, you acknowledge that you have read and agree to the terms of this Payment Policy.