Shipping Policy – SunrayHato

Effective Date: December 31, 2024

At SunrayHato, we are committed to ensuring that your shopping experience is as smooth and convenient as possible. Our Shipping Policy provides clear information on shipping options, delivery times, and related terms. Please read the following details carefully.

1. Shipping Methods and Costs

We offer a variety of shipping options for customers within the United States and internationally. Shipping costs are calculated based on the weight, size, and destination of your order. You will be able to select your preferred shipping method during checkout.

Domestic Shipping (U.S.):

      • Standard Shipping: 5-7 business days
      • Expedited Shipping: 2-3 business days
      • Overnight Shipping: 1 business day (available for certain items)

International Shipping:

We offer international shipping to most countries. Shipping fees for international orders are calculated at checkout based on the destination and size of the package.

      • International Standard: 7-21 business days, depending on the country
      • International Expedited: 5-10 business days (varies by country)

Please note that any applicable customs duties, taxes, or import fees are the responsibility of the customer and will be charged upon delivery.

2. Shipping Timeframes

      • Order Processing Time: All orders are processed within 1-2 business days from the time of purchase. Orders placed after business hours or on weekends will be processed on the next available business day.
      • Shipping Times: Shipping times vary depending on the shipping method and destination. Once your order has been shipped, you will receive a Shipping Confirmation email with tracking information.

Estimated Delivery Times:

      • Domestic: 3-7 business days (depending on the shipping option selected)
      • International: 7-21 business days, depending on the destination and shipping method chosen

Note: During peak seasons (holidays, special promotions), processing and shipping may take longer than usual.

3. Shipping Confirmation and Tracking

      • Once your order has been processed and shipped, you will receive an email containing a tracking number. This allows you to track your order’s status and estimated delivery date via the courier’s website.
      • Please allow up to 24-48 hours for the tracking information to be updated in the courier’s system.

If you have any issues with tracking your order or do not receive your tracking information within the specified time frame, please contact our customer service team at info@sunrayhato.com or call (216) 331-0883.

4. Shipping Restrictions

      • P.O. Box Addresses: We are unable to ship orders to P.O. Box addresses for certain shipping methods. If you choose a shipping method that does not support P.O. Boxes, we will contact you to arrange an alternative address.
      • International Shipping Restrictions: Some countries may have restrictions on certain products or shipping services. If your order cannot be shipped to your location, we will notify you and issue a refund for any undeliverable items.

5. Shipping Issues

While we take great care in ensuring your order is processed and shipped in a timely manner, sometimes delays may occur. If your order is delayed, please check the tracking information first. If the tracking information is unavailable or indicates an issue, please reach out to our customer support team for assistance.

Missing or Lost Packages:

      • If your package shows as delivered, but you did not receive it, please check with your neighbors or local post office. We are not responsible for packages that are lost or stolen after they have been confirmed as delivered by the carrier.
      • If a package is confirmed as lost by the shipping carrier, we will assist you with filing a claim with the carrier and work with you to resolve the issue.

Damaged Packages:

If your package arrives damaged, please take photos of the damage and contact us immediately. We will assist you in filing a claim with the shipping carrier and arrange for a replacement or refund.

6. Free Shipping Promotion

From time to time, we offer free shipping promotions on specific products or order amounts. These promotions are subject to terms and conditions, and the offer may vary based on location and product category. Free shipping is usually available for orders over $50 (domestic only), unless otherwise specified.

Note: Free shipping offers do not apply to international orders unless explicitly stated.

7. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible. If the order has already been shipped, we cannot change the address, and we are not responsible for any delays or losses associated with incorrect shipping details.

To update your shipping address, contact us at info@sunrayhato.com or call (216) 331-0883.

8. Returns and Exchanges

For more information on returning or exchanging your product, please refer to our Refund and Returns Policy. Items must be returned in new, unused condition, and all original packaging must be intact to qualify for a refund or exchange.

9. Contact Us

If you have any questions or concerns about shipping, delivery, or tracking, please contact us at:

Effective Date: December 31, 2024

By placing an order on sunrayhato.com, you acknowledge that you have read and agree to the terms outlined in our Shipping Policy.