Sales Policy – SunrayHato

Effective Date: December 31, 2024

At SunrayHato, we are committed to providing our customers with an excellent shopping experience. Our Sales Policy outlines the terms and conditions related to purchasing products from our website. By making a purchase, you agree to the terms of this policy. Please read it carefully to understand our process and the conditions that apply to your order.

1. Product Availability

  • Product Listings: All products displayed on our website are subject to availability. We make every effort to ensure that product descriptions, availability, and prices are accurate and up-to-date.
  • Out of Stock: If a product you ordered is out of stock or unavailable, we will notify you as soon as possible. In such cases, we may offer a similar alternative or a full refund, depending on your preference.
  • Back Orders: In the event that an item is temporarily out of stock, we may place it on back order and notify you of the expected restock date. You may cancel your order at any time if the wait is too long.

2. Pricing

  • Product Pricing: All prices listed on our website are in USD and include applicable taxes unless otherwise stated. Prices may be subject to change without prior notice.
  • Promotions and Discounts: We may offer special promotions or discount codes throughout the year. These discounts will be applied at checkout, and they cannot be combined with other offers or used after their expiration date.
  • Errors in Pricing: While we make every effort to ensure pricing accuracy, errors may occasionally occur. If a pricing error is identified on your order, we will contact you to confirm your acceptance of the correct price or offer a full refund.

3. Order Confirmation

  • Order Process: After placing an order on our website, you will receive an Order Confirmation email summarizing your purchase details. This email is an acknowledgment of your order and does not indicate the completion of the transaction.
  • Order Acceptance: An order is not deemed accepted until we process it and send a Shipping Confirmation email. This email confirms that your items have been shipped and are on their way.
  • Order Cancellation: Once an order is processed, it cannot be canceled or modified. If you need to make changes or cancel an order, please contact us immediately, and we will do our best to assist you. However, cancellations are not guaranteed once the order has been dispatched.

4. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: You can pay securely using your PayPal account.
  • Gift Cards: We also accept SunrayHato Gift Cards and vouchers during checkout.

All payments are processed securely through a third-party payment gateway. Your financial information will be kept confidential, and we do not store any sensitive payment details on our servers.

5. Shipping

  • Shipping Locations: We offer shipping within the United States and internationally. Shipping rates and delivery times may vary depending on the destination.
  • Processing Time: Orders are typically processed within 1-2 business days after receiving the order confirmation. During peak seasons, please expect possible delays.
  • Shipping Methods: We offer a variety of shipping methods, including standard shipping, expedited shipping, and express delivery. Shipping charges are calculated at checkout based on the delivery location and shipping method chosen.
  • Tracking: Once your order has shipped, you will receive a Shipping Confirmation email with tracking information to monitor the status of your shipment.

6. Taxes and Duties

  • Sales Tax: Sales tax will be applied to orders based on your shipping address. The applicable tax rate will be calculated during checkout.
  • Customs Duties and Taxes: For international orders, additional customs duties, taxes, or fees may apply, which are the responsibility of the customer. These charges will vary depending on the country of import and are not included in the order total at checkout.

7. Returns and Refunds

For information regarding returns and refunds, please refer to our Refund and Returns Policy.

  • Eligibility: We accept returns within 30 days from the date of delivery, provided the item is in unused, undamaged condition with all original packaging.
  • Refund Process: Once the returned item is received and inspected, we will process your refund to the original payment method. Please note that shipping charges are non-refundable unless the return is due to an error on our part (e.g., defective product).

8. Customer Support

If you have any questions or concerns regarding your order, our products, or our sales policy, our customer support team is available to assist you.

9. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Changes will be posted on this page with an updated Effective Date. By continuing to make purchases from SunrayHato, you agree to abide by the updated policy.

Effective Date: December 31, 2024

By making a purchase on sunrayhato.com, you acknowledge that you have read and agree to our Sales Policy.